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Terms and Conditions

Throughout these terms and conditions, Goods refers to the blinds, shutters or window dressings as supplied by Premier Shutters Ltd and herewith referred to as Premier Shutters Ltd and purchased by you.

Us, Our, Ours, We refers to Premier Shutters Ltd.

You, Your, Yours refers to the person whose purchasing the goods from Premier Shutters Ltd, for personal purpose.

1. Our Contract
   • 1.1 This website constitutes an online shopping facility for You to purchase window dressings at retail price for the purpose of self installation. A contract between You and Us shall be deemed legally binding upon acceptance of Your order. Acceptance of Your order will be confirmed by an e-mail which will be sent to You upon receipt of Your order.
2. Price
   • 2.1 The price as detailed on the order summary section will be the price payable for the Goods. This price includes all applicable UK taxes and unless otherwise indicated, includes a delivery charge to the mainland UK.
   • 2.2 Upon acceptance of Your order as per section 1.1, We shall debit the 50% deposit from Your chosen method of payment. The final 50% will be collect from Your chosen method of payment once the goods leave our warehouse for delivery.
3. Order Cancellation by You (custom made Goods)
   • 3.1 Due to the fact that all Goods are custom manufactured to Your requirements and specification and are deemed non resaleable. We cannot cancel any orders once the order has been accepted by Us as per clause 1.1.
   • 3.2 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
4. Order Cancellation by Us
   • 4.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of our control. In the event of this occurring we will notify you via e-mail and re-credit any money debited at order placement.
   • 4.2 We will not be liable for any compensation payment in the event of order cancellation by Us.
   • 4.3 Premier Shutters Ltd will have no liability whatsoever to You for any damage or consequential loss caused by Premier Shutters Ltd cancelling Your order in accordance with clause 4.1 above.
5. Product Description
   • 5.1 Premier Shutters Ltd has done everything in it's power to ensure that the information as displayed on this website is accurate, correct and true. If You are in any doubt about the information as conveyed by Us, please contact Our support team prior to order placement.
   • 5.2 As with all wooden products, shading/paint differences may occur between the colours as displayed and that seen in the finished Goods as purchased by You. We cannot accept any returns or authorise any refunds for any disappointment resulting from natural shading/paint variations.
   • 5.3 As the product is viewed online, colour variations do occur between monitors. We therefore recommend customers request a sample slat from our website before purchasing as We cannot be held liable for any variations between colours viewed online and the finished product received.
   • 5.4 All goods should be fully inspected by You prior to installation. You must check that the goods are in accordance with Your purchase order both for measurements and design prior to installation.
   • 5.5 The image generated by the ‘DIY Shutter Tool’ is a representation only. Premier Shutters Ltd will not be held responsible for the number or louvres or the size of rails/midrails generated by the ‘DIY Shutter Tool’.
6. Product Measurements
   • 6.1 Premier Shutters Ltd has done everything in it's power to ensure that the website provides as much information as possible to assist You in achieving correct measurement of Your window for Your window dressings. Please refer to Our website for illustrations regarding measurements. Please note that if You are in any doubt about the measurements taken, please contact Our support team prior to order placement.
   • 6.2 During manufacturing, small deductions are made from the measurements You provide to allow for clearance to ensure Your product can open, close and operate effectively. Therefore please ensure You follow our measuring guide to ensure the product is manufactured in the correct way.
7. Delivering Your Goods
   • 7.1 We will despatch Your Shutters as soon as the goods are ready. While We quote a lead time of 6 – 8 weeks for delivery of Your shutters, these are estimates only. While we make every effort to ensure that delivery times are met we cannot accept responsibility for any damage or consequential loss arising out of any delay.
   • 7.2 On delivery of your shutters or blinds please ensure boxes are in good condition. You must sign the couriers delivery note and if damage has occurred it is advisable this is noted on acceptance of the goods or that goods are rejected.
   • 7.3 Ownership & title of the goods will pass to You upon delivery.
8. Liability
   • 8.1 As the product is installed by You or a third party, Premier Shutters Ltd cannot accept any responsibility for damage made to the product at installation. You are provided with full instructions however if You do not understand any part of the procedure please contact Our support team for help before You attempt to install.
   • 8.2 If You choose to pay a third party for the purpose of installing the goods and problems arise during installation We will not accept any liability for the work carried out by such third parties.
   • 8.3 We give no warranty as to the fitness of the product supplied other than that of an internal window dressing. Other installation and uses are at Your own risk.
9. Defective Goods
   • 9.1 All Goods as supplied by Premier Shutters Ltd are covered by a guarantee against defects in craftsmanship or materials. The guarantee period is as follows:
     • Plantation Shutters 36 Months
     • Temporary Blinds 3 Months
     The applicable guarantee period begins when the Goods are delivered to You. If Your goods arrive damaged or there is a defect in manufacturing, You must report this to the Premier Shutters Ltd OFFICE WITHIN A REASONABLE TIME.
   • 9.2 Return of defective Goods will only be accepted with prior notification. In the first instance, You must contact Our support team via e-mail or telephone to explain the nature of the problem (photos of the fault(s) maybe required). In the event that the Goods are defective We will arrange for collection of the Goods via courier at Our expense. If the Goods are deemed defective due to misuse or due to incorrect measuring or ordering then all related costs of shipping will be passed on to You.
   • 9.3 If the Goods are deemed defective We will offer You replacement of the Goods or a suitable alternative as deemed by us.
   • 9.4 Goods that have been used in unsuitable conditions (excessively humid or hot environments) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 8.1- 8.3
10. Payment Security
    • 10.1 We pledge to You to retain all credit card and payment information within a completely secure environment, doing everything within Our power to ensure no other party outside of Premier Shutters Ltd has access to this information.
11. Governing Law
    • 11.1 This contract is subject to the English Law and the exclusive jurisdiction of the English courts. We reserve the right to change these Terms and Conditions without prior notice.
12. If you the customer decide to use the cut out templates to assist with measuring please note the following;
    
    It is the responsibility of you the customer to ensure you follow our guidelines in printing the templates correct to scale. This can be done by selecting PAGE SCALING set to NONE when printing from our measure guide .This ensures that the frame profile templates are printed to the actual frame size. Any discrepancies in the shutters which is due to this guide not being followed correctly will therefore be the full responsibility of the customer.